Terms and Conditions

 

Terms and Conditions

By placing an order with us you agree to accept these terms and conditions.  Our terms and conditions may be subject to change at any time therefore it is your responsibility to check these before ordering our products.

Orders:

Once an order has been placed you will receive a receipt for your purchase from PayPal and a confirmation email from us.

Payment:

Items are priced in pounds sterling and are exclusive of postage and packaging.

When placing an order online all payments are processed via PayPal.  This is a secure and confidential way of making a payment.  We are notified of your order and the total cost and do not have any access to your credit/debit card details.  Please note that you do not need a PayPal account to make a payment as you can pay with a debit or credit card.

Delivery:

We aim to dispatch orders within 1-2 working days of the order being placed, subject to stock availability.

Returns, refunds and exchanges:

We hope that you will be delighted with your purchase, however if you are not satisfied please notify us by email or telephone and return it to us within 14 days in its original packaging and original condition with proof of purchase and we will be happy to refund or exchange to the value of the goods. 
 

You are responsible for the cost of the postage of your returned items unless the item is faulty, in which case a full refund for postage will be given.

The cost of your purchase will be refunded within 7 days on return.

We cannot be held responsible for goods getting lost when being returned to us, therefore please retain proof of postage and notify your delivery company.

If your order arrives damaged please contact us within 7 days to arrange a return.

Please note we cannot accept returns on earrings.

Postage and Packaging:

UK orders under £30 will be charged at a rate of £3.50 per order.  Sent by Royal Mail, 2nd class.  Delivered within 2-5 working days. Delivered Monday-Saturday.  A signature may be required.

UK orders over £30, free delivery.  Sent by Royal Mail, 2nd class.  Delivered within 2-5 working days.  Delivered Monday-Saturday.  A signature may be required.

Next day delivery is also available at a rate of £6.00 per order.  Sent by Royal Mail, 1st class.  Next working day delivery. Delivered Monday-Saturday.  A signature may be required.  Please note, orders must be placed before 1.00pm on dispatch day for next day delivery.

Please contact us for delivery charges outside the UK.

Please note, we cannot be held responsible for loss or delay of items being sent to you.

Privacy:

We take your privacy very seriously and we do not supply any of your information to third parties.  This applies when placing an order or joining our mailing list. By subscribing to our mailing list this is simply to keep you updated with any products and events we feel may interest you.

Copyright:

All content on the pages of the website is the property of Eden Home and Gift and is protected by UK copyright and database laws. You may not use images, text or any content on the website without written consent and permission.